I did give this company ample opportunity before posting this review. Will not ever go back to this gym and will not refer any friends or family. On a business ethics level, I specifically asked about a fee I did not understand and was lied to and led to believe I could avoid the fee by following through with my cancellation. Legally, I signed paperwork that makes me liable for paying this. For a place that claims to have a "no non-sense" contract, I certainly feel as though this is some non-sense. He told me I was done talking and I could leave now to end the conversation. 24-Hour Access Personal Training Hydromassage Tanning No Long. I asked about the other owner, Duane or Dwayne, and Josh told me that he does nothing with the computer so he won't contact me. TVACCU & Workout Anytime Your Fitness Team. He made me aware that the woman I turned my cancellation notice into was one of the owners and if someone were to contact me it'd be her. I told him I was lied to and was supposed to be contacted about this matter. When I went in, Josh, a trainer and employee claimed no other manager was available, but insisted on assisting me with my problem. I then called around July 23 and asked if a manager would be there about 4 pm so I could follow up on this. So, I waited several days again and never heard back. She told me that the girl who signed me up was supposed to call me back. ![]() About a week later I had heard nothing back from her or the owner so I seen her again and asked about it. ![]() I asked her to have an owner get in contact with me about fixing this since I was lied to by one of their employees. ![]() The women who I turned my notice in to made me aware that regardless of what I was told I would be charged the $30 fee because it is in the contract. My membership started May 22 and I turned in my written notice on July 10. I was told as long as I gave a 30 day written notice of cancellation I "should" not be charged this. I finally asked about the $30 "rate lock guarantee fee" and if I could avoid this since I only want to join for the 3 months. The employee kept the screen faced away from me as she asked me to sign the paperwork. I went to sign up and made myself clear that I only needed a membership for the 3 months. Attitude We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff. I moved home for the Summer in May and my brother was already a member at this gym. Fitness that fits your life means there’s no excuse, just results.
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